Delivery & Return Policy
Shipping & Returns
- Selangor & Willayah
3KGS = RM6.00 5 KGS = RM 7.00
- Selangor & Willayah, Outside CBD
3KGS = RM6.00 5 KGS = RM 7.00
- West Malaysia
3KGS = RM6.00 5 KGS = RM 7.00
- West Malaysia, Outside CBD
3KGS = RM6.00 5 KGS = RM 7.00
- East Malaysia
1 KG = RM16 , 2 KG = 25.30, 3 KG = 44.30, 4 KG = 54.40, 5 KG = 64.50
Order Processing
EyeLensMy usually keeps full inventory of all major leading brands such as Acuvue, CooperVision, Freshkon, Air Optix, PureVision, Soflens, Biofinity, Pure Vision, Biomedics and others.
+ we usually would have stocks available and would be able to
ship it out within 2 days.
+ If your order is a unique brand we usually would take up to 7-14 working days to be shipped out.
+ If you place an order near or during peak holiday period such as Chinese New Year, Hari Raya, Deepavali, Christmas, and New Year, it would take slightly longer for the products to be shipped out.
+ If you place an order during weekends/public holidays, we would only start processing the order once we are back to work. (Monday – Friday, 9 to 6pm. Having such hours and not being in retail shopping mall, we save these operational overhead cost to provide you with huge savings on your contact lenses 😉 ) Just plan your purchase and everything would be in order 😉
+ If you ordered a unique / special product, then, it would take up to 3-7 working days to be shipped out.
Our team, to make sure your orders arrives at your doorstep the soonest possible.
Shipping Information
We use the best & most reliable courier service. Please provide us your Company Address instead of home address as we prefer to ship to your company since there are always people during working hours.
Within Rest of Malaysia via Flash Express
Important Notes
1. Delivery Time = Shipping Time (Refer above) + Transit time (2 – 7 Days [Within Malaysia & Normal Situation] )
Delivery Time is the time it takes to reach your desired shipping address. Shipping time is the time it takes the courier company to reach the destination excluding transit time if applicable. Transit time only applies to international orders where the parcel needs to clear
custom, duty and tax of each respective country.
2. Delivery Time displayed above represents the number of business days after the goods leaves our warehouse. It is provided as informational purpose only and used as a guild line.
3. We are not responsible for any delay by the respective Postal services delay in handling the mail parcel.
4. EyeLensMy is NOT responsible for any sales taxes, VAT, duties or any other fees applied by the customs service in your country.
5. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
6. Your package will be dispatched at your own risk, but special care is taken to protect your goods.
Return Policy
No worries. At EyeLensMy, your satisfaction is our priority. As our commitment to you is our highest priority, we ensure all goods shipped from our warehouse has been screened and checked for quality assurance and consistency.
If there is any Check for Opened Seal on Packaging, Packaging defects and Prescription Error
– Must report within 48hours of receiving the goods, otherwise considered in Perfect Conditions.
– All unopened goods must be kept and return.
Step 1 : Provide Photo of defected goods
Step 2 : Whatsapp 018 254 1800
– Order ID
– Explain
We will get back to you with our management decision and solution within 48hours. If it’s our fault, we would provide a refund via Voucher with an expiry of 1year from date of purchase.
[While Using Contact Lenses]
– Check for Blister Opened, Prescription Error, Lens Defect, Torn, Warp and Color inconsistency
– Must report within 6months of receiving the goods, otherwise considered in Perfect Conditions.
– All Blister and defected contact lenses must be returned.
Step 1 : Provide a clear photo of defected goods
Step 2 : Whatsapp 018-814 8589
– Order ID
– Explain
We will get back to you with our management decision and solution within 48hours.
[Exchange for different brand or prescription]
In an event, that you accidently purchased the wrong contact lenses or decided to change brands or prescriptions, don’t worry. We will try to accommodate any changes that you might need if we can.
Step 1 : Ensure that the products are unopened or damaged and it’s minimum expiry is 1year’s time.
Step 2 : Ship back to us at your cost to 29, Jln Tuanku Haminah 1, Taman Tuanku Haminah, 08000 Sungai Petani, Kedah.
Step 3 : Whatsapp us at 018-814 8589
– Order ID
– Your shipment tracking number
We will get back to you with our management decision and solution within 48hours. If it’s our fault, we would provide a refund via Voucher with an expiry of 1year from date of purchase.
We are not liable for shipping lost and EyeLens has full discretion to replace or decline in any circumstances. Please take note that we would only start processing any replacement after receiving the goods.
West Malaysia
3KGS = RM6.00 5 KGS = RM 7.00
West Malaysia, Outside CBD
3KGS = RM6.00 5 KGS = RM 7.00
East Malaysia
1 KG = RM16 , 2 KG = 25.30, 3 KG = 44.30, 4 KG = 54.40, 5 KG = 64.50